I do the work, send an invoice and expect to get paid. That sounds fair to me.
Sometimes it just doesn’t work that way. For whatever reason, the cheque doesn’t arrive in the mail the next day. That’s when a process for AR is needed. I’m going to tell you the textbook way to do it and you can adjust in a way that makes sense for you.
I do most of these things, but I admit reluctance to push too hard and it has cost me. I work to create a rapport with my clients because many are treading into an area that is uncomfortable for them, so to take a hard line when the money is due feels like a betrayal. Having said that, I can see where my ‘kindness’ has just created a deeper hole for some and enabled them to carry on when they shouldn’t have.
I keep telling myself I have a responsibility to model the appropriate professional business behaviour.
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