“Janet” Janet was in the building supply store checking in on things when she heard her name called. They were a major supplier, therefore a major part of her business. She wanted to make sure they knew who she was and that they were happy with her. She looked around to see who was calling […]
The question I get asked the most is “How do I get more customers?” The answer is rarely about marketing. Usually they are trying to scale up by doing more of the same. It’s like trying to reach higher without getting a bigger ladder. The business owners who scale successfully find a bigger ladder and […]
You have the same health, the same bad and good habits and the same beliefs as the 5 people closest to you. Choose those people wisely. The research is in and this holds for your personal life. I see the same hold for business. More than anything, you share the same beliefs with the people […]
There is this myth in business that feeling overwhelmed is situation normal. The idea is that there is more to do than you can possibly do and that you have to wear many hats, even if they don’t fit well. The only reason it feels that way is because of the MBA model of business. […]
Every few years I dive into Tim Ferriss’s 4 Hour Work Week. I set aside all the criticisms and focus on the parts that I can use. The section that continues to have the most impact is the one on elimination. When the book came out, I decided to read it over a weekend and […]
You know the one. The one you look forward to visiting. The staff are happy to see you, you feel comfortable there. You know what to expect and you know you will get what you need – and more. You tell all your friends about this business. Your friends smile and nod. They know this […]
One of the biggest benefits I see small business owners miss, is in designing their business in a way that allows them to bring their best selves. For instance you get to design how you want to connect with your team, your customers, your community and the world. What kind of connections do you want? […]
Your business has many roles in your life beyond providing for your economic needs. Today we’re talking about Mastery in your business. Mastery is one of the keys to fulfillment. We crave a sense of improvement. We want to know we are getting better at doing what is important to us. How can you bring […]
“Something’s changed and I don’t like it.” Josie was clearly upset. “What’s up?” “I’ve been contacting my clients just like you said, but they haven’t been booking follow up appointments with me the way they used to. I don’t know what I am doing differently.” “I noticed you didn’t buy that tech you talked about […]
You know that feeling in your business that no matter how much harder you work, you aren’t making the progress you should. You are doing all the right things, the things that worked in the past. The things that others are doing and getting great results. The things all the books, gurus and courses are […]
